Privacy Policy
Effective Date: September 30, 2026
Last Update: October 1, 2026
Your privacy matters deeply to us at Best Buds' Lasers and Blood, LLC. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website (bestbudsbham.com), mobile services, and messaging programs (collectively, the “Services”).
If you have questions or concerns about this policy or your personal information, please contact us at:
Email: bridget.stephens@bestbudsbham.com
Phone: 205-270-7171
Mailing Address: Greater Birmingham & Northeast Alabama Region
What Information We Collect
We collect personal information that you provide directly to us through our online donor forms (e.g., Jotform), contact forms, phone calls, or text messages, including:
Contact Information: Name, email address, physical address, mobile phone number, and pet health/medical history provided during donor screening or service inquiries.
SMS & Messaging Data: Phone numbers, SMS opt-in consent records, and text message interaction history when you communicate with us via text.
Feedback & Inquiries: Details provided when filling out forms, submitting feedback, or scheduling appointments.
How We Use Your Information
We use your personal information strictly to operate our mobile blood bank and laser therapy services, including:
Scheduling donor screening appointments, pre-screening blood tests, and donation collections.
Sending SMS text reminders, appointment confirmations, lab results, and service updates.
Responding to veterinary clinic inquiries, donor questions, and customer support requests.
Communicating critical updates regarding local pet blood supply needs or donor hero perks.
Mobile Messaging & SMS Consent Policy
Strict Non-Sharing Policy: Mobile information and SMS opt-in data will not be shared with third parties or affiliates for marketing purposes under any circumstances.
SMS Opt-In: By providing your mobile phone number and submitting a donor interest form or contacting us via text, you consent to receive text messages from Best Buds' Lasers and Blood, LLC regarding appointment reminders, donor screening updates, and service notifications. Message and data rates may apply. Message frequency varies based on your appointment and screening schedule.
SMS Opt-Out: You can opt out of receiving SMS communications at any time by replying STOP to any text message from us. For assistance, reply HELP or contact us directly at 205-270-7171.
How We Protect & Share Your Information
SMS Data Privacy (Carrier Compliance Mandate):
Mobile information and SMS opt-in data will not be shared with third parties or affiliates for marketing purposes. All text messaging originator data and opt-in consent details are strictly kept confidential and are excluded from all third-party sharing, referral, or marketing programs.
Non-Mobile Information Sharing:
We do not sell or rent personal data. We may share non-mobile personal information only with essential service providers (e.g., veterinary diagnostic laboratories for blood pathogen testing, cloud management software, or web hosting platforms) solely to fulfill our medical and operational services. These partners are bound by strict confidentiality agreements and are prohibited from using your data for their own marketing purposes.
Data Retention and Security
We retain personal and pet health information only as long as necessary to maintain active donor records, fulfill medical care obligations, and comply with state veterinary regulations. We implement appropriate physical, technical, and administrative security measures to safeguard your personal data.
Your Rights & Choices
You have the right to request access to, correction of, or deletion of your personal information. You may opt out of receiving promotional emails at any time by following the unsubscribe instructions or emailing us directly. Opting out of marketing communications does not affect transactional or medical communications regarding active donor appointments.
Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or carrier compliance updates. The updated policy will be posted on this page with an updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact:
Best Buds' Lasers and Blood, LLC
📞 Phone: 205-270-7171
✉️ Email: bridget.stephens@bestbudsbham.com
🌐 Website: bestbudsbham.com
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